Every new employee at Greenvelope is asked to read Delivering Happiness by the CEO of Zappos.com, Tony Hsieh. Delivering Happiness illustrates the importance of good customer service and a defining a company culture. If you have ever ordered something on Zappos, then you know first hand how they go the extra mile for their customers!
“Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.”
― Tony Hsieh, Delivering Happiness