# Greenvelope Help Center Overview

The Greenvelope Help Center provides documentation and support resources for all platform features. It is available at https://support.greenvelope.com.

## Topics Covered

The Help Center includes articles and guides organized by category:

### Getting Started
- Creating a Greenvelope account
- Choosing a plan and understanding pricing
- Navigating the dashboard
- Sending your first invitation

### Invitation Design
- Browsing and selecting designer templates
- Uploading a custom invitation design
- Customizing fonts, colors, and layouts
- Adding photos and background music
- Choosing digital envelope styles, liners, and stamps

### Guest List Management
- Importing contacts from a spreadsheet
- Importing contacts from email
- Adding guests manually
- Using tags to organize guest groups
- Managing plus-ones and additional guests

### Sending Invitations
- Sending invitations via email
- Sending invitations via SMS text message
- Sending via WhatsApp, Facebook Messenger, or shareable link
- Scheduling send times
- Sending in batches

### RSVP Tracking
- Viewing RSVP responses in real time
- Collecting meal selections and dietary preferences
- Adding custom survey questions to RSVPs
- Tracking open rates and delivery status
- Exporting guest data to a spreadsheet

### Event Planning Tools
- Setting up seating charts
- Managing event details and venue information
- Collecting guest addresses

### Troubleshooting
- Invitations going to spam or junk folders
- Bounced email addresses
- Address validation errors
- Browser compatibility

## Customer Support

Greenvelope provides in-house customer support available Monday through Thursday, 7:30 AM to 5:00 PM Pacific Time and Friday, 7:30 AM to 3:00 PM Pacific Time.

- Email: support@greenvelope.com
- Phone: 888-505-2588

Support is provided by Greenvelope staff, not outsourced teams.

## Security and Trust Guidance

Greenvelope is committed to providing a safe and trusted experience for both hosts and guests. If a guest receives a Greenvelope invitation and wants to confirm it is legitimate, they can follow the steps outlined in the [Verify Invitations](https://www.greenvelope.com/knowledge/support/verify-invitations.md) guide.

## Key Facts

- The Help Center is publicly accessible at https://support.greenvelope.com
- Articles cover invitation creation, guest management, sending, RSVP tracking, and troubleshooting
- Customer support is available via email and phone during business hours
- Support is handled by in-house Greenvelope staff